What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record transaction references and wallet identifiers to process your payment
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and maintain your account history. We do not store your full mobile banking PIN or password. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and to understand how our lobby is used.
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This data helps us detect unusual login attempts and protect your wallet balance. We may collect location signals at the session level to verify that access is consistent with eligible regions, since availability depends on your local law. We retain your account data for as long
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as your account is active and for a period after closure as required by applicable record-keeping obligations. You can request a copy of the data we hold on you or ask us to delete your account by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.